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Privacy Policy

This privacy notice tells you what to expect when Ascended Soul Ltd collects personal information. It applies to information we collect about visitors to our website, people who purchase from our online shop and people who subscribe to our mailing and marketing list.

We will ensure that our staff and those acting on our behalf obtain, use and disclose personal information lawfully and correctly. To this end we fully endorse and adhere to the principles of data protection, as set out in the EU Data Protection Regulations 2018 and the UK Data Protection Act (the "Act"). We shall apply the Act globally, except where part or all of any local law is stronger.

Please note that where our website contains links to other websites, we are not responsible for the privacy practices of other websites and this statement applies solely to any personal information collected by our website.

You are responsible for maintaining the confidentiality of your password and account activities. Ascended Soul Ltd will not be liable for any loss or damage which may arise as result of failure by you to protect your password or account.

 

EU General Data Protection Regulations (GDPR)

Ascended Soul Ltd does not record or disclose your personally identifiable information to third parties except in the cases of operational activities in offering our service to you. This includes mailing and marketing lists mailshot services, courier address booking systems, accounting services, systems development and support services.

To withdraw your consent for us to share personal data please contact us to have your data removed from our services.

 

Part 1 - What do we do with your personal information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, financial and transaction Data, such as credit or debit card number, and bank account information; and other Personal Data, such as date of birth, SSN or EIN. Financial and Transaction data is stored by our site hosting company Stripe. See below for more information.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

 

Part 2 - Electronic Communication Via Email

We will not email you in the future in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 unless you have given us your consent, either by subscribing to our mailing and marketing list or because you have previously contacted us and given your consent.

Please add our email address to your email address book and SPAM software friends or safe senders list. This will ensure that emails sent by us to you are received into your email Inbox and not identified as Junkmail/Spam and deleted or filtered.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

 

Part 3 - Consent

How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit/debit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Part 4 - Unsubscribing From Newsletters:

To withdraw your consent to receiving our mailing and marketing list simply unsubscribe using the links at the bottom of our emailed mailing and marketing list. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@ascendedsoul.co.uk

Part 5 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Part 6 - Stripe

Our store is hosted on Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Stripe's data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://stripe.com/gb/legal) or Privacy Statement (https://stripe.com/gb/privacy.

 

Part 7 - Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links 
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Part 8 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Part 9 - Cookies

What are cookies?
Cookies are bits of internet code that store relevant information on a website. The information stored generally includes helpful things like your preferred language settings and the ability to save your password information.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 

  • Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
  • Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

Part 10 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

Part 11 - Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Part 12 - Complaints Or Queries

Ascended Soul Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at Contact@ascendedsoul.co.uk

 

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